Verizon Yealink T54W Phone Manual

The Verizon Yealink T54W is a high-performance VoIP desk phone designed for business environments, featuring a 4.3-inch color LCD screen, support for up to 16 SIP accounts, Gigabit Ethernet ports, HD voice quality, Bluetooth and Wi-Fi capabilities, and integration with Verizon's cloud communication services. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: 4.3-inch color LCD, Handset, Base unit, Ethernet ports, Power adapter, Mounting bracket.

Feature	Description
Display	4.3-inch TFT color LCD with 480 x 272 resolution
Network Ports	Dual Gigabit Ethernet (LAN/PoE and PC)
Wireless	Built-in Wi-Fi (802.11a/b/g/n/ac) and Bluetooth 4.2
Audio	HD voice, wideband audio, built-in speakerphone
SIP Accounts	Supports up to 16 lines/accounts
Expansion	Support for Yealink expansion modules (optional)
Headset Port	3.5mm headset jack for hands-free operation
Programmable Keys	Up to 27 programmable keys (line keys, speed dial, BLF)
Power	802.3af/at PoE or included 12V DC power adapter
Mounting	Wall mountable with included bracket

Installation

Unpack and inspect contents. Place on stable surface or mount on wall.

Connect to network: Use Ethernet cable to connect LAN/PoE port to your network switch/router.
Connect computer (optional): Use second Ethernet port to daisy-chain a computer.
Connect handset: Plug handset cord into dedicated port on base unit.
Connect power: Use PoE from switch or plug in the included 12V power adapter.
Connect headset (optional): Plug into 3.5mm headset jack.

WARNING! Use only the provided power adapter. Ensure proper ventilation around the device.

First-Time Setup

Power on the phone; follow on-screen prompts.

Network configuration: Phone will attempt DHCP. For static IP, configure via web interface.
Account registration: Enter SIP server details provided by Verizon or your IT administrator.
Set language: In Settings menu, select preferred language (default ENGLISH).
Configure time/date: Set time zone and synchronization method (NTP).
Test call: Make a test call to verify audio quality and registration.

CAUTION! Keep the device away from liquids and extreme temperatures.

Specifications

Display: 4.3-inch TFT color LCD, 480 x 272 pixels.
Network: Dual 10/100/1000 Mbps Ethernet, 802.11a/b/g/n/ac Wi-Fi.
Bluetooth: Version 4.2 for headset pairing.
Audio Codecs: G.711, G.722, G.729, Opus, iLBC.
Programmable Keys: 27 keys (physical and on-screen).
Power Supply: 802.3af/at PoE or 12V DC, 0.5A.
Operating Temp: 0°C to 40°C (32°F to 104°F).
Dimensions: 220mm x 190mm x 60mm (W x D x H).

Controls and Settings

Access menu via physical buttons or touch screen. Front Panel: MUTE, HEADSET, SPEAKERPHONE, NAVIGATION pad, HOLD, TRANSFER, CONFERENCE.

Touch Screen: Main screen shows lines, contacts, call history. Swipe for additional features.

Settings Menu: Network (Wi-Fi/Ethernet), Account (SIP registration), Audio (volume, ringtone), Display (brightness, screensaver), Features (call forward, DND). Web Interface: Advanced configuration via phone's IP address (default admin/admin).

Connecting Devices

Network: Ethernet to switch/router. Computer: Daisy-chain via PC port. Headset: Wired via 3.5mm jack or Bluetooth wireless.

Turn off phone before connecting wired accessories.
For Bluetooth: Enable in Settings > Bluetooth > Pair new device.
For Wi-Fi: Configure in Settings > Network > Wi-Fi.

Tip: Use shielded Ethernet cables for best performance in environments with interference.

Advanced Features

Supports advanced VoIP features for business productivity.

Call Handling: Hold, transfer, conference, park.
BLF (Busy Lamp Field): Monitor status of colleagues.
Speed Dial: Assign numbers to programmable keys.
Call Forwarding: Forward based on rules (busy, no answer).
DND (Do Not Disturb): Silence calls with customizable exceptions.
Directory: Sync with Verizon cloud or LDAP corporate directory.
Call Recording: Initiate recording via programmable key (if supported by service).
VPN: Support for secure remote registration.

WARNING! Configure advanced features through the web interface with proper authorization.

Accessibility Features

High-Contrast Display: Adjust in Settings > Display. Audio: Adjustable ringtone volume and vibration alert (if enabled). Hearing Aid Compatible (HAC): Handset rated for hearing aid compatibility.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, lint-free cloth for screen and body. Do not use abrasive cleaners or sprays.

CAUTION! Never immerse any part of the phone in liquid. Avoid cleaning agents containing alcohol or ammonia.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. This device complies with Part 68 of FCC rules. Ringer equivalence number (REN): 0.1B. For repairs, contact Verizon authorized service. Copyright and trademarks are property of their respective owners. For support, visit www.verizon.com/support or contact Verizon Business Support at 1-800-922-0204.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power	Power adapter/PoE	Check power adapter connection; verify PoE switch is enabled.
No network	Cable/DHCP	Check Ethernet cable; restart phone; verify DHCP server.
Cannot register	SIP credentials	Verify username/password/server in Account settings.
No audio	Handset/volume	Check handset cord; adjust volume; test with headset.
Poor call quality	Network congestion	Check network bandwidth; prioritize VoIP traffic (QoS).
Touch screen unresponsive	Calibration	Restart phone; recalibrate touch screen in Settings.

Reset: Press and hold OK key during boot for factory reset (erases all settings).

Service: 1-800-922-0204; www.verizon.com/support