Yealink MP56 E2 Teams Manual

The Yealink MP56 E2 is a Microsoft Teams-certified desk phone designed for modern hybrid work environments. It features a high-resolution color display, dedicated Teams buttons, advanced audio technology with noise suppression, Power over Ethernet (PoE) support, USB connectivity for headsets, and seamless integration with Microsoft Teams for calling, meetings, and collaboration. Below are key sections covering setup, features, operation, and troubleshooting.

1. Features at a Glance 2. Installation & Setup 3. First-Time Configuration 4. Specifications 5. Controls and Functions 6. Connecting Peripherals 7. Using Microsoft Teams 8. Accessibility & Settings 9. Care & Maintenance 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD touch screen, Teams soft keys, HD handset, Ethernet ports, USB port, headset jack, volume controls.

Feature	Description
Microsoft Teams Integration	Dedicated Teams button for quick access to calls, chats, and meetings
HD Voice & Audio	Wideband audio with noise suppression for clear conversations
Power over Ethernet (PoE)	Simplified power via Ethernet cable (IEEE 802.3af compliant)
Dual Ethernet Ports	LAN and PC ports for daisy-chaining network connections
USB Port	For connecting USB headsets or accessories
Headset Jack	3.5mm jack for wired headset connectivity
Color Display	High-resolution screen for contacts, call history, and Teams interface
Volume Controls	Dedicated buttons for handset, speaker, and headset volume adjustment
MUTE Button	Instantly mute microphone during calls
HOLD/RESUME	Place calls on hold and resume with a single button

Installation & Setup

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use included Ethernet cable to connect LAN port to your network switch/router. For PoE, ensure switch supports IEEE 802.3af.
Connect PC (Optional): Use second Ethernet cable from PC port to your computer for network pass-through.
Connect Headset: Plug wired headset into 3.5mm jack or USB headset into USB port.
Power On: If using PoE, phone will power up automatically. If using power adapter, plug into AC outlet and connect to phone's DC port.

WARNING! Use only approved power adapter. Ensure cables are securely connected to avoid disconnection.

First-Time Configuration

Power on phone; follow on-screen prompts for initial setup.

Network Configuration: Phone will attempt DHCP. For static IP, configure via web interface or phone settings menu.
Microsoft Teams Login: Navigate to Teams sign-in on screen, enter Microsoft 365 credentials, and follow authorization steps.
Audio Calibration: Test handset, speaker, and headset volume; adjust via volume buttons or settings.
Personalize Settings: Set language, time zone, ringtone, and display preferences via phone menu.

CAUTION! Keep firmware updated for optimal performance and security.

Specifications

Display: 4.3-inch color LCD with touch support.
Network: Dual 10/100/1000 Mbps Ethernet ports, IEEE 802.3af PoE.
Audio: HD handset and speakerphone, Opus codec support, acoustic fence technology.
Connectivity: USB 2.0 port, 3.5mm headset jack.
Protocols: SIP, Microsoft Teams (Teams mode), HTTPS, TCP/IP, ARP, DNS.
Power: PoE (IEEE 802.3af) or 12V DC power adapter.
Operating Temperature: 0°C to 40°C (32°F to 104°F).
Certifications: Microsoft Teams certified, FCC, CE, RCM.

Controls and Functions

Access functions via touch screen, physical buttons, or web interface.

Front Panel: Teams button, MUTE, HOLD, volume up/down, navigation keys, headset key.

Touch Screen: Displays Teams interface, contacts, call history, settings. Swipe for different views.

Key Functions: Teams button – access Teams calls/chats; MUTE – toggle microphone; HOLD – place call on hold; volume keys – adjust call/ringer volume; headset key – toggle headset mode.

Settings Menu: Audio settings (volume, ringtone), network configuration, display settings (brightness, timeout), system info, firmware update.

Connecting Peripherals

Headset: Use 3.5mm jack or USB port. Network: LAN port to switch; PC port to computer.

Turn off phone before connecting peripherals if possible.
Plug headset into appropriate port; phone may auto-detect and switch audio path.
For USB headset, insert into USB port; wait for recognition (may require firmware support).
Select audio source via phone settings or headset button.

Tip: Use Yealink-certified headsets for guaranteed compatibility and performance.

Using Microsoft Teams

Make calls, join meetings, and chat directly from the phone.

Sign In: Enter Microsoft 365 credentials on phone screen; authorize device.
Make a Call: Use Teams interface to search contacts or dial number directly.
Join Meeting: From Teams calendar, select meeting and join with audio via phone.
Manage Calls: Answer/end with handset or speakerphone; hold, transfer, or mute as needed.
Access Voicemail: Voicemails appear in Teams interface; listen via handset/speaker.
Teams Status: Set availability (Available, Busy, Do Not Disturb) via phone interface.

WARNING! Ensure Microsoft 365 license includes Teams calling plan for full functionality.

Accessibility & Settings

Accessibility: High-contrast display option, adjustable font size, audible key tones. Security: Admin password protection, encrypted signaling (TLS/SRTP).

Care & Maintenance

Unplug power before cleaning. Use soft, dry cloth for screen and body; avoid liquids.

CAUTION! Do not use abrasive cleaners; keep away from extreme temperatures and humidity.

Regulatory Information

FCC Part 15: Class B digital device; complies with interference limits for residential use. Copyright © Yealink Network Technology. For support, visit www.yealink.com or contact your IT administrator. Microsoft Teams is a trademark of Microsoft Corporation.

Troubleshooting

Symptom	Possible Cause	Corrective Action
Phone not powering on	PoE/Power issue	Check Ethernet cable/PoE switch; try power adapter; ensure cable is secure.
No network connection	Cable/DHCP issue	Verify Ethernet connection; restart phone; check DHCP server or set static IP.
Teams login failing	Credentials/network	Verify Microsoft 365 credentials and network connectivity; restart phone.
No audio on calls	Volume/mute/headset	Check volume settings; ensure not muted; verify headset/handset connection.
Display blank or unresponsive	Power/settings	Check power; adjust display timeout in settings; restart phone.

Reset: Press and hold MUTE button for 10 seconds to restart; factory reset via web interface.

Support: www.yealink.com/support; contact IT administrator for configuration assistance.