Yealink Prime Business Phone SIP-T54W Manual

The Yealink SIP-T54W is a high-performance, color-screen IP business phone designed for modern SIP-based VoIP communications. It features a 4.3-inch color LCD, dual Gigabit Ethernet ports, PoE support, HD audio, built-in Bluetooth and Wi-Fi (W model), support for up to 16 SIP accounts, and extensive call management features. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

1. Features at a Glance 2. Installation 3. First-Time Setup 4. Specifications 5. Controls and Settings 6. Connecting Devices 7. Advanced Call Features 8. Accessibility Features 9. Care & Cleaning 10. Regulatory Information 11. Troubleshooting

Features at a Glance

Key components: Color LCD display, Handset, Base unit, Keypad, Ethernet ports, Power adapter port.

Feature	Description
4.3-inch Color LCD	480 x 272 pixel TFT display with touch support
Dual Gigabit Ethernet Ports	LAN and PC ports for network pass-through
Power over Ethernet (PoE)	IEEE 802.3af compliant (optional power adapter)
HD Voice	Wideband audio support for superior call quality
Built-in Bluetooth & Wi-Fi (T54W)	For wireless headset connectivity and network access
SIP Account Support	Up to 16 SIP accounts/identities
Programmable Keys	Up to 27 programmable keys (line keys, speed dial, BLF)
Headset Port	3.5mm jack for wired headset connection
USB Port	For future expansion or Wi-Fi adapter (if not built-in)
Speakerphone	Full-duplex hands-free speaker

Installation

Unpack and inspect contents. Place on stable desk surface.

Connect to Network: Use Ethernet cable to connect LAN port to your router/switch. Use PC port to connect a computer if needed.
Power the Phone: Use included power adapter OR ensure PoE switch is enabled.
Connect Handset: Plug coiled handset cable into the dedicated port.
Optional Headset: Plug 3.5mm headset into the headset jack.
Optional Wi-Fi/Bluetooth: For T54W model, configure wireless via phone menu.

WARNING! Use only Yealink-approved power adapter. Ensure proper ventilation.

First-Time Setup

Power on phone; follow on-screen prompts.

Network Boot: Phone will attempt to obtain IP via DHCP. Check IP address on screen or via Menu > Status.
Configure SIP Account: Enter SIP server, username, password provided by your VoIP service provider via Menu > Account.
Set Language/Time: In Settings > Basic, set language (default English) and time zone.
Test Call: Make a test call to verify audio and registration.

CAUTION! Handle handset cord with care to avoid damage.

Specifications

Display: 4.3-inch TFT color LCD, 480 x 272 pixels, capacitive touch.
Network: Dual 10/100/1000 Mbps Ethernet, IEEE 802.3af PoE, 802.11a/b/g/n Wi-Fi (T54W), Bluetooth 4.2.
Protocols: SIP RFC3261, TLS, SRTP, IPv4/IPv6.
Audio Codecs: G.711, G.722, G.729, Opus, iLBC.
Programmable Keys: 27 (including 6 dedicated line keys).
Power Supply: Input: 100-240V AC, 50/60Hz; Output: 5V DC, 2A.
Operating Environment: 0°C to 40°C, 10% to 90% humidity (non-condensing).
Supported Services: Call Hold, Transfer, Conference, Forward, Voicemail, Music on Hold.

Controls and Settings

Access menu via physical keys or touch screen. Front Keys: MUTE, HEADSET, SPEAKERPHONE, NAVIGATION, VOLUME, PROGRAMMABLE KEYS.

Touch Screen: Home screen with call status, contacts, call history, features.

Settings Menu: Account (SIP configuration), Features (Call Forward, DND, etc.), Network (Wi-Fi, Ethernet), Audio (Volume, Ringtone), Display (Brightness, Wallpaper), Security (Password, Admin). Advanced: BLF (Busy Lamp Field), XML Applications, VPN.

Connecting Devices

Network: Ethernet cable to LAN port. Computer: To PC port for shared connection. Headset: 3.5mm jack or Bluetooth pairing.

Turn off phone before connecting wired accessories.
For Bluetooth headset: Enable Bluetooth on phone, put headset in pairing mode, select from phone's Bluetooth menu.
For Wi-Fi: Go to Settings > Network > Wi-Fi, scan and select network, enter password.

Tip: Use quality Cat5e or higher Ethernet cables for best performance.

Advanced Call Features

Supports standard and advanced PBX features.

Make Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
Answer Call: Lift handset, press SPEAKERPHONE, or press Answer on screen.
Hold: Press HOLD key during call.
Transfer: Press TRANSFER, dial target number, press TRANSFER again.
Conference: During a call, press CONFERENCE, dial second party, press CONFERENCE again to merge.
Call Forward: Configure via Features menu (Always, Busy, No Answer).
Voicemail: Press Messages key or dial voicemail access number.
BLF: Monitor status of colleagues via programmed keys.

WARNING! Do not use phone during electrical storms. Use surge protector.

Accessibility Features

Visual: Adjustable screen brightness, contrast, large font option. Audio: Adjustable ring volume, distinct ringtones per line, hearing aid compatible (HAC) handset. Physical: Tactile keypad, headset support for hands-free operation.

Care & Cleaning

Unplug power before cleaning. Use slightly damp, soft cloth for display and housing. Do not use abrasive cleaners or solvents.

CAUTION! Avoid getting moisture into openings. Keep away from direct heat sources.

Regulatory Information

FCC Part 15: Class B digital device; complies with limits for residential installation. ICES-003: Compliant. CE, RCM marked. Contains FCC ID: 2ADUI-T54W. This device complies with Part 68 of FCC rules. Hearing Aid Compatibility: HAC rating M3/T3. For support, visit www.yealink.com or contact your authorized Yealink distributor.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power/no display	Power source/cable	Check power adapter connection; try different outlet; verify PoE switch is enabled.
No network/No SIP registration	Network cables/DHCP/SIP credentials	Check Ethernet cables; reboot router; verify SIP username/password/server.
No audio on calls	Handset cord/volume settings	Ensure handset is plugged in firmly; check volume settings (handset, speaker); verify audio codec compatibility.
Touch screen not responsive	Screen protector/calibration	Remove aftermarket screen protector; reboot phone; perform touch calibration in Settings.
Wi-Fi/Bluetooth not connecting	Signal/configuration	Ensure within range; verify correct password for Wi-Fi; put Bluetooth device in pairing mode.

Reset: Press and hold OK key for 10 seconds during boot for factory reset (warning: erases all settings).

Service: Contact your VoIP service provider or visit www.yealink.com for firmware and documentation.