Yealink T19P E2 Manual

The Yealink T19P E2 is a feature-rich business IP phone designed for small to medium-sized enterprises. It offers high-definition voice quality, a dual-port Gigabit Ethernet switch, PoE support, a 132 x 48 pixel backlit graphical LCD, support for up to 6 SIP accounts, and advanced telephony features including call hold, transfer, conference, and more. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Handset, Base unit, Graphical LCD display, Keypad, Ethernet ports, Power adapter.

Feature	Description
HD Voice	Wideband audio for superior call clarity
Dual-port Gigabit Switch	Built-in switch for connecting a PC
PoE Support (802.3af)	Power over Ethernet for simplified installation
Graphical LCD Display	132 x 48 pixel backlit screen for call information and menus
6 SIP Accounts	Support for up to 6 VoIP service lines
Headset Port	3.5mm jack for hands-free operation
EHS Support	Electronic Hook Switch compatibility for wireless headsets
Advanced Telephony	Call hold, transfer, conference, forward, DND
Firmware Upgrade	Web interface or TFTP for updates
Wall Mountable	Includes wall mount kit for flexible placement

Installation

Unpack and inspect contents. Choose a stable, well-ventilated location.

1. Connect to Network: Plug an Ethernet cable from your router/switch into the "WAN" port on the phone.
2. Connect a PC (Optional): Plug another Ethernet cable from the "PC" port on the phone to your computer.
3. Power the Phone: Use the included power adapter OR ensure your network switch provides PoE (802.3af).
4. Connect Handset: Plug the handset cord into the dedicated port on the base.
5. Connect Headset (Optional): Plug a 3.5mm headset into the headset jack.

WARNING! Use only the provided or Yealink-approved power adapter. Ensure cables are not pinched or damaged.

First-Time Setup

Power on the phone; it will attempt to obtain network settings via DHCP.

1. Check Network: The LCD should display the IP address obtained. Press the "OK" button to view.
2. Access Web Interface: Enter the phone's IP address into a web browser on your PC.
3. Configure SIP Account: Log in (default admin/password), navigate to Account tab, and enter SIP server, username, and password provided by your VoIP service provider.
4. Basic Settings: Set time zone, language (default ENGLISH), ringtone, and LCD contrast via the phone's menu or web interface.
5. Test Call: Make a test call to verify audio and registration.

CAUTION! Keep the phone away from direct heat sources and liquids.

Specifications

• Display: 132 x 48 pixel graphical LCD with backlight.
• Network: Dual 10/100/1000 Mbps Ethernet ports with integrated switch, PoE 802.3af.
• Protocols: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, TFTP.
• Audio Codecs: G.711A/u, G.722 (HD), G.726, G.729AB, iLBC, Opus.
• Telephony Features: Hold, Transfer, Conference (3-party), Forward, DND, Call Waiting, MWI.
• Power Supply: Input: 100-240V AC, 50/60Hz; Output: 5V DC, 1A.
• Operating Environment: 0°C to 40°C, 10% to 90% humidity (non-condensing).
• Compliance: FCC Part 15, CE, RCM.

Controls and Settings

Access menus via the navigation keys and OK button.

Keypad: 0-9, *, #, NAVIGATION (Up/Down/Left/Right/OK), MENU, HEADSET, MUTE, SPEAKERPHONE, VOLUME UP/DOWN, TRANSFER, CONFERENCE, REDIAL, MESSAGE.

LCD Icons: Show call status, line registration, mute, speaker, headset, DND, message waiting.

Phone Settings (Menu): Audio (ringer volume, handset volume, tone settings), Display (contrast, backlight time, screen saver), Time & Date, Call Features (forward, DND settings).

Web Interface (Advanced): Account configuration, Network settings (static/DHCP), Firmware upgrade, Security settings, XML push configuration.

Connecting Devices

Network: WAN port to router/switch. PC: PC port to computer. Headset: 3.5mm jack.

1. Ensure phone and other devices are powered off before connecting.
2. Use standard CAT5e or higher Ethernet cables.
3. For PoE, ensure your network switch is 802.3af compliant.
4. After connections, power on the phone. The network and PC link LEDs should illuminate.

Tip: Label your Ethernet cables for easier network management.

Advanced Call Features

Supports standard and advanced business telephony functions.

1. Make a Call: Lift handset or press SPEAKERPHONE/HEADSET, dial number.
2. Answer a Call: Lift handset, press SPEAKERPHONE, or press the flashing line key.
3. Call Hold: Press the "Hold" softkey or dedicated button during a call.
4. Call Transfer (Blind): Press TRANSFER, dial target number, press TRANSFER again.
5. Call Transfer (Attended): Press TRANSFER, dial target number and consult, press TRANSFER again to complete.
6. 3-Way Conference: During a call, press CONFERENCE, dial third party, press CONFERENCE again to merge.
7. Call Forward: Enable via menu or web interface (Always, Busy, No Answer).
8. Do Not Disturb (DND): Press and hold the MUTE button for 2 seconds or enable via menu.
9. Redial: Press REDIAL to call the last dialed number.

WARNING! Do not use the phone during an electrical storm. Unplug for safety.

Accessibility Features

Adjustable Ringer Volume: Set via menu or volume keys during ringing. Adjustable LCD Contrast: Set via Display menu. High-Contrast Icons: Standard on LCD. Hearing Aid Compatible (HAC): Handset is HAC rated.

Care & Cleaning

Unplug the power and network cables before cleaning. Use a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water. Do not use abrasive cleaners or solvents.

CAUTION! Never spray liquids directly onto the phone. Avoid getting moisture into openings.

Regulatory Information

FCC Part 15: This device complies with Part 15 of the FCC Rules. Operation is subject to interference in a residential installation. CE: Complies with European EMC and safety directives. RCM: Complies with Australian communications standards. Copyright © Yealink Inc. For support, visit www.yealink.com or contact your authorized reseller.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No power / No display	Power adapter, PoE, cable	Check power adapter connection; verify PoE switch is on; try a different Ethernet cable.
No dial tone / Cannot make calls	SIP account, network	Verify SIP account is registered (check LCD icon); check network cable; confirm VoIP provider service.
Poor audio quality	Network, codec, handset	Check network for packet loss/jitter; try a different audio codec (e.g., G.711); ensure handset cord is fully plugged in.
PC connected to phone has no network	Phone configuration, cable	Ensure phone is powered and registered; try a different cable between phone and PC; check PC network settings.
Web interface not accessible	IP address, firewall	Confirm the phone's IP address from the LCD; ensure your PC is on the same subnet; disable PC firewall temporarily.

Factory Reset: Press and hold the "OK" button for 10 seconds while powering on the phone (erases all settings).

Service: Visit www.yealink.com/support for firmware, guides, and contact information.