Installation Guide
Tools Needed:
- Ethernet cable (CAT5e or higher)
- Power adapter (included)
- Handset cable
- Network switch/router
- Screwdriver (if wall mounting)
Step-by-Step Installation
- Choose Installation Location: Select a location near network connection and power outlet with adequate ventilation.
- Connect Network Cable: Connect one end of Ethernet cable to phone's LAN port and other end to network switch/router.
- Power Connection: Connect the power adapter to the phone and plug into a grounded electrical outlet.
- Handset Connection: Connect the handset cable to the phone base and handset.
- Verizon Network Registration: Allow phone to boot up and automatically register with Verizon network (may take 2-5 minutes).
- Configuration: Access phone web interface to configure extension, SIP settings, and user preferences.
- Test Call: Make a test call to verify audio quality and network connectivity.
Specifications
| Model Series | T54W / T53 / T46S |
| Type | VoIP Business Phone |
| Color | Black / White |
| Display | 7-inch color touchscreen / 4.3-inch LCD |
| Network Ports | Dual Gigabit Ethernet (LAN + PC) |
| Audio Codecs | G.711, G.722, G.729, Opus |
| HD Voice | Wideband Audio Support |
| Power Options | Power adapter / PoE (802.3af) |
| Power Requirements | 100-240V, 50-60Hz, 0.5A |
| Dimensions (HxWxD) | 22.5 x 24.5 x 19.5 cm |
| Weight | 1.2 kg |
| Operating Temperature | 0°C to 40°C |
Warranty Information
- Full Warranty: 2 years parts and labor
- Extended Support: 5 years firmware updates
- Additional Coverage: Verizon Business Care available
For warranty service, contact Verizon Business Support at 1-800-922-0204 or visit verizon.com/business
Key Features
HD Voice Quality
Advanced audio processing with wideband codecs delivers crystal-clear voice quality for professional business communications.
Verizon Network Integration
Seamlessly integrated with Verizon's business VoIP network for reliable service, enhanced security, and enterprise-grade features.
Touchscreen Interface
Intuitive 7-inch color touchscreen provides easy access to contacts, call history, and advanced calling features.
Power over Ethernet
Supports PoE (802.3af) for simplified installation without separate power cables, reducing clutter and installation time.
Bluetooth Connectivity
Built-in Bluetooth allows wireless headset pairing and mobile phone integration for flexible communication options.
Multi-line Support
Supports up to 16 SIP lines with individual line keys for handling multiple calls simultaneously in busy office environments.
Call Management Features
Call Forwarding
Automatic or conditional call forwarding to other extensions or mobile numbers
Conference Calling
Multi-party conference calls with up to 8 participants
Call Recording
One-touch call recording for compliance and training purposes
Busy Lamp Field
Visual status indicators for colleagues' extension availability
Voicemail Integration
Integrated visual voicemail with message waiting indicator
Call Park/Retrieve
Park calls and retrieve from any extension in the system
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone won't power on | Power issue, faulty adapter, PoE switch problem | Check power connection, try different outlet, verify PoE switch |
| No dial tone | Network issue, SIP registration failed, cable problem | Check network connection, verify SIP credentials, test cable |
| Poor audio quality | Network congestion, codec mismatch, bandwidth issue | Check network QoS settings, verify codec configuration |
| Display not working | Power issue, loose connection, screen timeout | Check power, reseat connections, adjust display settings |
| Can't make/receive calls | Firewall blocking, SIP ALG issues, registration expired | Check firewall settings, disable SIP ALG, re-register phone |
| Bluetooth not connecting | Bluetooth disabled, pairing mode not active, interference | Enable Bluetooth, enter pairing mode, reduce interference |
Error Codes
- No Service: Network connectivity issue - Check Ethernet connection
- Registration Failed: SIP registration error - Verify SIP credentials
- DNS Error: DNS resolution failed - Check DNS settings
- Provisioning Failed: Configuration download error - Check provisioning server
- Audio Codec Error: Codec negotiation failed - Check codec configuration
- Memory Full: Phone memory exceeded - Clear call logs/contacts
Manual Downloads
Current Verizon Models
T54W Verizon Edition
7-inch Touchscreen IP Phone
T53 Verizon Edition
4.3-inch LCD IP Phone
T46S Verizon Edition
Advanced SIP Phone
CP960 Verizon Edition
Conference Phone
Popular Previous Models
T48S Verizon Edition
12-line Business Phone
T42S Verizon Edition
8-line Entry Phone
T41P Verizon Edition
6-line Basic Phone
T29G Verizon Edition
4-line Entry Phone